Tarpomatic | Customer Service Policy
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Customer Service Policy

Tarpomatic Australia, a division of Superior Environment Solutions, is committed to providing exceptional customer service and long-lasting, quality products.


We aim to create an environment where our customers know that their satisfaction is the most important thing to us.


To meet high quality service standards we will:

  • Be polite, friendly and welcoming when we communicate – in person, when writing, by phone, fax or email
  • Respond to enquiries within two working days of receipt
  • Introduce ourselves and acknowledge clients by name
  • Respect differences in values, cultures, beliefs and ages, and include our awareness of diversity into our daily practice
  • Protect the confidentiality of information of our clients


We highly value your opinion and welcome both positive and constructive feedback from our customers.   To send us your thoughts, please contact us on 1300 TARPED (827 733) or email sales@tarpomatic.com.au.